Last Updated: October 6, 2026

Refund Policy

14-Day Money Back Guarantee: If you're not satisfied with a HyperWhisper Cloud credit purchase, we'll refund the credits you have not used, no questions asked. Only unused, unexpired purchased credits may be refunded. Consumed credits, expired credits and the processing fee are not refunded.

I. What This Policy Covers

HyperWhisper sells HyperWhisper Cloud credits. This policy covers those credit purchases. Credits are a one-time purchase, not a subscription, and are priced at 1,000 credits per US$1. You can buy any whole-dollar amount from $5 to $500.

II. What Can Be Refunded

• Unused, unexpired purchased credits: Only unused, unexpired purchased credits may be refunded. A credit refund reverses the credit value only.
• Consumed credits: Credits you have already used are non-refundable.
• Expired credits: We reserve the right to expire unused credits 365 days after purchase. Expired credits are removed from your spendable balance and are not refundable or recoverable.
• Processing fee: A non-refundable processing fee of 6% is added to each credit purchase as a separate line item. The fee is not converted into credits and is never refunded, including where the underlying credits are refunded.

Example: You buy $5 of credits (5,000 credits) and pay $5.30, which includes the $0.30 processing fee, plus any sales tax or VAT that applies where you live. You use 500 credits ($0.50) and then ask for a refund. We refund $4.50, the value of the credits you did not use. The $0.30 fee is not refunded.

III. Refund Eligibility

You are eligible for a refund of your unused, unexpired purchased credits if:

• You request the refund within 14 days of your original purchase date
• You purchased the credits directly from our official website

No questions asked. We don't require you to provide a reason for your refund request, though feedback is always welcome to help us improve.

IV. How to Request a Refund

Requesting a refund is simple and straightforward:

1. Contact our support team via email at hi@support.hyperwhisper.com
2. Include your order information - if you have it, include your order confirmation or transaction ID
3. Send from the email address used for your original purchase (for verification)
4. We review your request and reply by email

V. Refund Processing

Processing Time

• Refund approval: We review your request and reply by email
• Credit card refunds: Usually 5-10 business days to appear on your statement, depending on your bank

Refund Method

Refunds will be issued using the same payment method you used for your original purchase. We cannot issue refunds to different payment methods or accounts for security reasons.

VI. What Happens After a Refund

Once your refund is processed, the refunded credits are removed from your HyperWhisper Cloud balance.

VII. Special Circumstances

Technical Issues

If you're experiencing technical difficulties with HyperWhisper, we encourage you to contact our support team first. Many issues can be resolved quickly, and we're here to help you get the most out of your credits.

Compatibility Concerns

Before purchasing, please review our system requirements. However, if HyperWhisper Cloud doesn't work on your system due to compatibility issues, your unused credits are covered by our 14-day guarantee.

Feature Requests

While we can't guarantee specific feature implementations, we actively consider user feedback for future updates. Your input helps shape HyperWhisper's development.

VIII. Promotional Purchases

If you used a promotion code, the refund is the share of the amount you actually paid for credits that matches your unused credits, so a refund is never more than you paid. Promotional pricing may not be reapplied to future purchases.

IX. Beyond the 14-Day Period

While our standard guarantee is 14 days, we understand that exceptional circumstances may arise. If you have concerns about your purchase beyond the 14-day period, please don't hesitate to contact our support team. We'll work with you to find a fair solution.

X. Multiple Purchases

If you've made more than one credit purchase, each purchase is eligible for its own 14-day refund period from the respective purchase date.

XI. Fraudulent Activity

We reserve the right to refuse refunds in cases of suspected fraudulent activity, including but not limited to:

• Repeated purchases and refund requests
• Attempts to obtain multiple refunds for the same purchase
• Use of stolen payment methods
• Violation of our Terms of Service

XII. Contact Information

For all refund requests and questions about this policy, please contact us:

XIII. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to recent purchasers.

Your purchase is governed by the refund policy in effect at the time of your purchase.