> ## Documentation Index
> Fetch the complete documentation index at: https://hyperwhisper.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Refunds

> How to contact support, report bugs, and request a refund.

## Contacting support

The fastest way to reach us is email: **[support@hyperwhisper.com](mailto:support@hyperwhisper.com)**.

We typically reply within one business day. To help us respond faster, please include:

* Your operating system and version (macOS 14.5, Windows 11 23H2, etc.)
* HyperWhisper version (visible in **Settings → About** or the menu bar)
* Whether you're using a local model, HyperWhisper Cloud, or BYOK
* A clear description of what happened and what you expected

## Reporting a bug

If you've hit a bug, attaching the in-app log makes diagnosis dramatically faster.

<Tabs>
  <Tab title="macOS">
    1. Open **Settings → Developer Mode** (or **About**).
    2. Click **Reveal Logs in Finder**.
    3. Attach the most recent `.log` file to your email.
  </Tab>

  <Tab title="Windows">
    1. Press `Win + R`, paste `%LOCALAPPDATA%\HyperWhisper\Logs`, and press Enter.
    2. Attach the most recent `hyperwhisper-YYYY-MM-DD.log` file.
  </Tab>
</Tabs>

See [Developer Mode](/docs/developer-mode) for additional diagnostic options.

## Refunds

If HyperWhisper isn't working out for you, we'll refund your purchase — no quizzes, no friction. Email [support@hyperwhisper.com](mailto:support@hyperwhisper.com) with:

* The email address you used to purchase
* Your order number (from the receipt) **or** your license key
* A short note on what didn't work for you (helps us improve — but it's not a requirement)

Refunds are processed through our payment processor (Polar) and typically appear on your statement within 5–10 business days.

## Feature requests

Have an idea? We read every email. Send feature requests to [support@hyperwhisper.com](mailto:support@hyperwhisper.com) with a quick note on the workflow you're trying to enable.

## Status & known issues

For widespread issues (a cloud provider outage, a regression in a new release), check our most recent posts on [LinkedIn](https://www.linkedin.com/company/hyperwhisper/) — that's where we post live-status updates fastest.